Terms of Service

Our Commitment to You

Embody Chiropractie BV is dedicated to providing high-quality chiropractic care in a respectful, professional, and non-discriminatory environment. We welcome patients of all backgrounds, regardless of age, gender, ethnicity, beliefs, sexual preference, or health status.

1. Your Rights and Responsibilities

Treatment Agreement

When you receive care at Embody Chiropractie BV, a medical treatment agreement is established under the Dutch Medical Treatment Agreement Act (WGBO). This law outlines both your rights and responsibilities as a patient.

Your Rights Include:

• Access to your medical file.
• Privacy and confidentiality of your medical data.
• The right to refuse treatment at any time.
• The right to receive clear information about your treatment.
• The right to seek a second opinion.

Your Responsibilities Include:

• Providing complete and accurate health information.
• Following agreed-upon treatment plans and advice.
• Making timely payments for services.
• Providing accurate insurance information.
• Keeping scheduled appointments or canceling with at least 24 hours' notice.

2. Code of Conduct

To ensure a professional and respectful environment, all patients are expected to adhere to the following:

• Treat all staff and other patients with courtesy and respect.
• Refrain from any aggressive, abusive, or inappropriate behavior.
• Follow clinic policies regarding appointments, cancellations, and payments.
• Maintain personal hygiene and wear appropriate attire during visits.
• Respect the privacy of other patients and avoid disruptive behavior.
• Use mobile phones respectfully and keep them on silent mode during treatment.
• Follow all health and safety guidelines as instructed by staff.

Failure to adhere to this Code of Conduct may result in a patient being asked to leave the clinic or having future appointments restricted.

3. Termination of Services

Embody Chiropractie BV reserves the right to discontinue services to any patient who:

• Repeatedly fails to adhere to our appointment & cancellation policies.
• Displays abusive, aggressive, or inappropriate behavior toward staff or other patients.
• Refuses to comply with recommended treatment plans without valid reason.
• Has an outstanding unpaid balance beyond the permitted timeframe.

If services are terminated, the patient will receive a written notice, and future appointments will no longer be scheduled.

4. Appointments & Cancellations

• Appointments must be canceled or rescheduled at least 24 hours in advance.
• Late cancellations or missed appointments may incur the full consultation fee.
• All patients acknowledge this policy upon intake.
• If you arrive late to an appointment but within your scheduled time slot, your session may be shortened to avoid inconvenience to other clients.
• If you arrive after your scheduled time or miss the appointment entirely, the full consultation fee will apply.

5. Payment Terms

• Payment is required at the time of service.
• We offer pre-payment options for reduced costs.
• Outstanding balances over 14 days:
  • May be subject to collection procedures.
  • May incur additional fees and interest charges as permitted by Dutch law.
  • May affect your ability to schedule future appointments.
• Payment plans must be arranged in advance.
• We provide invoices after payment for insurance submission.
• Refunds are not possible for services rendered.

6. Insurance

• Embody Chiropractie BV is a member of the Dutch Chiropractic Federation (DCF).
• Patients are responsible for:
  • Submitting invoices to their insurance companies.
  • Understanding their own insurance coverage.
  • Verifying reimbursement eligibility.
• Disclaimer: We do not guarantee reimbursement and are not responsible for verifying insurance policies on behalf of patients.

7. Intellectual Property Rights

• All content on our website, marketing materials, and educational resources, including text, images, logos, and videos, are the intellectual property of Embody Chiropractie BV.
• Unauthorized use, reproduction, distribution, or modification of any content without written permission is prohibited.
• Any third-party content referenced or linked on our website belongs to their respective owners, and we do not claim ownership over external materials.

8. Online Content & Marketing Disclaimer

• Any content published on our website, social media, or other digital platforms is for informational purposes only and does not constitute medical advice.
• Chiropractic care is not a substitute for medical intervention, and individuals experiencing serious health conditions should consult with a medical professional.
• Testimonials, reviews, or case studies presented on our website or marketing channels are individual experiences and do not guarantee similar outcomes for other patients.
• Any third-party links provided on our website are for reference purposes only, and we do not endorse or take responsibility for external content.

9. Emergency Protocol

• For medical emergencies outside of office hours, please contact your local emergency services.
• Embody Chiropractie BV is not responsible for emergency or urgent care outside scheduled appointments.
• We will inform patients if we believe their condition requires emergency medical attention.

10. Privacy and Data Protection

• We are committed to protecting your privacy. Our full Privacy Policy can be found here: Privacy Policy.
• We process your personal data in compliance with GDPR regulations:
  • Your data is stored securely and used only for providing care.
  • Data is shared with third parties only when necessary for treatment.
  • You have the right to access, modify, or request deletion of your data.
  • Medical records are retained for 20 years, as required by law.

11. Force Majeure

• Embody Chiropractie BV is not liable for any failure or delay in services due to events beyond our reasonable control, including but not limited to:
  • Natural disasters, pandemics, or public health crises.
  • Government regulations, changes in law, or professional association mandates.
  • Power outages, cyberattacks, or IT system failures impacting operations.

Last updated: February 13, 2025 · Dutch version available at /algemene-voorwaarden.